FAQ

Frequently Asked Questions

  1. Who can use Imperial Smoke?

Anyone 18 years of age or older can purchase Imperial Smoke electronic cigarettes. People with certain conditions, such as heart disease, high blood pressure, or diabetes; people on medications for depression or asthma; or women who are pregnant or breast feeding should not use electronic cigarettes. Please consult your healthcare provider before using any electronic cigarette product.

  1. How do Imperial Smoke electronic cigarettes work?

Imperial smoke uses a small rechargeable battery and a replaceable flavored cartridge. When you take a drag on the cigarette, the cartridge activates and vaporizes the flavored liquid into an odorless vapor.

  1. Do Imperial Smoke electronic cigarettes produce smoke?

No, Imperial Smoke produces an odorless vapor that appears much like smoke but evaporates cleanly away in seconds.

  1. Why is Imperial Smoke the best electronic cigarette on the market?

Imperial Smoke Electronic Cigarettes are the best e-cigs in the industry because of our high quality standards, unparalleled customer service, and amazing flavored cartridges, cartomizers, and disposable hookah. Imperial Smoke is an all-American, USA based company that prides itself on the highest standards in the industry.

  1. Can I really smoke an Imperial Smoke Cigarette anywhere?

Yes, because an Imperial Smoke e-cig does not burn tobacco, so it does not produce harmful and annoying secondhand smoke. It can be smoked in many places where tobacco smoking has been banned such as restaurants, bars, office buildings and sporting events. The Imperial Smoke e-cig produces a completely odorless vapor that evaporates quickly, so it should not be a problem to smoke it in any of these areas. Always check with the location about their policies before using an Imperial Smoke e-cig.

  1. What flavors are available?

Imperial Smoke Electronic Cigarettes come everything from Cool Mint to Cherry Cola to Strawberry Banana and everything in between. Check out our entire offering of of over 30 flavored cartridges, cartomizers, and disposable E-Cigs & Hookah

  1. Is an Imperial Smoke Electronic Cigarette better for me than conventional cigarettes?

Imperial Smoke sets incredibly high standards for its products and ensures that only the highest quality products are sold. Imperial Smoke e-cigs do not burn any tobacco, eliminating the harmful smoke, ash, and smell that comes with smoking traditional cigarettes.

 

Ordering

  1. Who can purchase Imperial Smoke products?

Imperial Smoke products can be purchased by anyone who is 18 years of age or older. People with certain conditions, such as heart disease, high blood pressure, or diabetes; women who are pregnant or breastfeeding; or people taking certain medications for asthma or depression should not use Imperial Smoke electronic cigarettes or related products. Please consult your primary care provider before using any electronic cigarette product. CALIFORNIA PROPOSITION 65: Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.

  1. Is my information secure if I purchase online with a credit card?

Yes. All transactions are processed using advanced SSL (Secure Sockets Layer) technology. SSL provides the utmost security to online purchases by encrypting the transmission of your payment information in a way that enables only the parties involved in the payment transaction to view the secure information.

  1. Can I buy Imperial Smoke Electronic Cigarettes in stores?

Imperial Smoke does have some distributers that carry a small selection of our product line.  However, several of our e-cigs are available exclusively online at imperialcigs.com. Place your order online via our secure site.

 

Shipping

  1. What countries do you ship to?

Imperial Cigs can only be purchased by U.S. customers and shipped to a U.S. shipping address.

  1. How much is shipping?

On orders over $50, shipping is absolutely free for purchases delivered by The United States Postal Service (USPS). For smaller orders, shipping is a flat rate $4.95 from USPS.

  1. How long does it take to receive my order?

New orders are typically packaged and ready for shipment within 48 hours of ordering.  Once shipped, your order will take approximately 4-7 days to be delivered.

  1. How do I know my order has been shipped?

After your order has been packed and is ready to ship you will receive a notification email which will include your tracking number and confirm your purchase.

  1. How do I track my order?

After your order has been packed and is ready to ship you will receive a notification email which will include your tracking number and confirm your purchase.

Product

  1. How big is an Imperial Smoke e-cig?

Imperial Smoke Cigarettes are 3.4 inches long and 0.19 inches wide.

  1. What is a cartridge?

An Imperial Smoke cartridge is a small unit filled with flavored liquid. The cartridge is powered by a rechargeable battery and combined with an atomizer they produce the vapor that looks like smoke when you drag on the e-cig. Imperial Smoke offers 26 flavored cartridges.

  1. How long does each cartridge last?

Each of the 26 flavored cartridges from Imperial Smoke last roughly 250 puffs. This is close to about the same amount of puffs in a pack of traditional cigarettes. Actual results depend on the user.

  1. How long does each battery last between charges?

Imperial Smoke batteries should typically last for 80-100 puffs before requiring a complete charge.

  1. How do I know when the battery needs recharging?

The battery on your Imperial Smoke e-cig will begin blinking when it needs to be recharged.

  1. How long does it take to recharge the battery?

A fully discharged battery will take about 30 minutes to completely recharge. You can recharge the batteries in your Imperial Smoke wall charger, wireless USB charger, or portable car charger for your convenience.

  1. How much nicotine is in each cartridge?

There are four levels of nicotine strength in Imperial Smoke cartridges: 0mg (No Nicotine), 6mg (Low), 11mg (Medium), 16mg (High),  24mg (Extra High). The vaporization process allows you to receive a smaller amount of this nicotine as compared to conventional cigarettes. CALIFORNIA PROPOSITION 65: Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.