Refund Policy

Imperial Cigs is committed to delivering a quality customer experience. If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days for a refund. Please allow 1-2 weeks for processing. All refunds will be issued to the credit card used for the original purchase. If items are missing or are in poor condition the retail cost of these items may be deducted from any refund.
NOTE: All refund requests MUST be accomplished by logging into your account.  Under the "My Account" section, click on the RMA link in the left navigation.  From there you can manage any RMA's and request a new one.  RMA's must be received within 30 days from the date of the original shipment, and include all items from the original order. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. We recommend that you return your order via traceable mail as we do not take any responsibility for undelivered returns.